Read Warehouse Photos

Photos are most useful when you know whose item they show and which visible detail matters to your decision.

Seller photos, shared QC and your item

Seller pictures, shared QC examples and photos of your own received item have different origins. A public find may include attractive images, but the order-specific warehouse record is the place to look for the goods delivered for you.

Seller images advertise the offer; shared QC shows another item; your own warehouse record concerns your received goods.

Visible detail and missing evidence

A photo can help with visible colour, finish, placement and packaging. Its angle, lighting and resolution limit what can be concluded. Name the precise detail you cannot see rather than asking for a vague overall verdict.

A visible ruler or measurement note adds context, while perspective limits what a photograph alone can establish.

Measurements and perspective

A ruler or reference object can clarify a visible dimension when it is actually shown. Perspective can distort appearance; a measurement outside the frame cannot be inferred reliably from a close-up.

Request another view when one missing visible detail could change whether you keep the item.

When an extra photo helps

An extra image helps when one missing view could change the decision, such as the reverse side or a specific label. If existing photos already show the concern, another similar image may add little.

A photo can document visible features without certifying authenticity or durability.

When a return question takes priority

When an issue points toward a seller return or another remedy, use the order and any applicable current terms promptly. Photograph interpretation and refund eligibility are related decisions, not the same question.

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Brand examples

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Guide Help

Tell us what you’re trying to figure out and we’ll point you to the most relevant guide. For account, order or live parcel issues, use the support options in your shopping-agent account.