Shopping Agent Guides
Open the explanation that matches the question in front of you. Each topic has one main answer, with links to related decisions when you need them.
Finding the item
Product Links, ExplainedWhat does this product link identify, and what is missing?Find Products from PhotosWhat can a photo match tell me about a product?Read a Seller ListingIs this a full item, a variant, a bundle or a deposit listing?Read Reviews and HaulsWhat does this haul or review actually tell me about the agent and the item?
Understanding the order
How Shopping Agents WorkWho buys, receives and ships the item?Read Warehouse PhotosWhat does the photo show, and would another view answer my concern?Returns and RefundsIs my issue with a seller return, an agent order, a balance refund or a shipped parcel?Payments, Fees and Exchange RatesWhy is the final amount different from a seller's displayed price?Understand Shopping Agent OffersDoes this coupon reduce my item payment, shipping payment or only an eligible part?
Planning the parcel
From Warehouse to ParcelWhich goods should travel together, and what changes when they are packed?Understand Shipping EstimatesWhy can two shipping estimates for the same goods differ?Compare Shipping OptionsWhich route conditions matter besides the headline price?Tracking and Order HelpIs the delay in seller dispatch, warehouse processing, a parcel or carrier delivery?