Seller return versus service issue
A seller may need to accept a return of an item. A service issue may concern the buying request itself. Keep the seller listing, ordered option and reason together rather than assuming the same terms apply to every agent.
Seller return permission and timing can differ; the item order and current terms determine the available request.
Before purchase, at warehouse and after dispatch
Before purchase, a correction may be simple. After arrival, the warehouse may need to hold an item while a remedy is requested. Once an international parcel has left, the available path can be different again.
An issue discovered at the warehouse has a different remedy path from one found after international dispatch.
Evidence for the item or parcel
Photographs and the order reference can show what arrived; a parcel number shows what shipped. Provide the evidence that matches the issue, without treating a shared QC photo as proof about your own item.
Refunding to account balance and withdrawing that balance are different payment movements.
Refund versus account withdrawal
A refund to an account balance and a withdrawal to a payment method are distinct movements of money. Read the current account terms and timing for the service involved before assuming either has completed.
Who can answer the request
Contact the party handling the relevant stage: the seller for the item offer, the shopping agent for purchasing or warehouse issues, and the carrier or parcel-support channel for delivery questions. The appropriate record makes the enquiry specific.